The Migrant Information Centre (Eastern Melbourne) provided settlement support for 894 clients across 2,791 sessions during the period of January 1st to June 30th 2019. Client’s came from 21 different countries of birth with the graph below displaying the top countries. Within the reporting period 67% of clients came from Burma with clients from Iran making up the second largest group of 11%. Those in the ‘other’ category had less than 10 people arriving from Afghanistan, Chad, Ethiopia, Greece, Hong Kong, India, Malaysia, Pakistan, and Sudan.
All MIC Settlement Program clients are offered the opportunity to provide feedback on the services they received from the MIC at the time of the service. In addition to this the MIC conducts a telephone survey of a number of randomly selected clients who have accessed settlement services in the previous six months. Below are the results of the client survey.
Settlement Program client feedback for 2017/2018
Settlement Program client feedback for 2016/2017
Settlement Program client feedback for 2015/2016
Feedback for our General Information sessions
Feedback for our homework groups
For Feedback on our Homework Support Programs (HSPs) in 2018/2019 see Evaluation-Report.
For Feedback on our Homework Support Programs (HSPs) in 2016/2017 see Evaluation-Report.