Settlement Casework Services

The Migrant Information Centre (Eastern Melbourne) provided settlement support for 786 clients across 2,348 sessions during the period of July 1st to December 31st 2020. Clients came from 25 different countries of birth with the graph below displaying the top countries. Within the reporting period 61% (374) of clients came from Burma/Myanmar with clients from Iran making up the second largest group of 10%. Those in the ‘other’ category had less than 10 people arriving from India, Egypt, Malaysia, Ethiopia and Yemen.

 

All MIC Settlement Program clients are offered the opportunity to provide feedback on the services they received from the MIC at the time of the service. In addition to this the MIC conducts a telephone survey of a number of randomly selected clients who have accessed settlement services in the previous six months. Below are the results of the client survey.

Low-intensity(1) Settlement Clients:

 

Medium-intensity(2) Settlement Clients:

(1) Low-intensity settlement clients are clients who need short term and straight forward support to meet their goals. The SETS guidelines outlined that low-intensity casework support is provided to clients requiring minimal assistance to meet their settlement needs and achieve their goals.
(2) Medium-intensity settlement clients are clients that have greater needs that need to be addressed to assist them to meet their goals. The caseworker will work with the client to develop a case plan outlining the client’s goals and review it at 6 monthly intervals and/or as the client’s needs change. As noted in the SETS guidelines, clients requiring medium-intensity support may present with a range of factors impacting on their settlement in Australia, but are not considered to require Specialised and Intensive Services under the Humanitarian Settlement Program (HSP).

 

 

The Migrant Information Centre (Eastern Melbourne) provided settlement support for 894 clients across 2,791 sessions during the period of January 1st to June 30th 2019. Client’s came from 21 different countries of birth with the graph below displaying the top countries. Within the reporting period 67% of clients came from Burma with clients from Iran making up the second largest group of 11%.  Those in the ‘other’ category had less than 10 people arriving from Afghanistan, Chad, Ethiopia, Greece, Hong Kong, India, Malaysia, Pakistan, and Sudan.

 

All MIC Settlement Program clients are offered the opportunity to provide feedback on the services they received from the MIC at the time of the service. In addition to this the MIC conducts a telephone survey of a number of randomly selected clients who have accessed settlement services in the previous six months. Below are the results of the client survey.

 

Settlement Program client feedback for 2017/2018

Settlements Grants Program Client Feedback July to December 2017

Settlements Grants Program Client Feedback January to June 2018

 

Settlement Program client feedback for 2016/2017

Settlement Grants Program Client Feedback January to June 2017

Settlement Grants Client Feedback July to December 2016

Settlement Program client feedback for 2015/2016

Settlement Grants Client Feedback January to June 2016

Settlement Grants Client Feedback July to December 2015

 

Feedback for our General Information sessions

General Information sessions January to June 2016

General Information session July to December 2015

 

Feedback for our homework groups

For Feedback on our Homework Support Programs (HSPs) in 2018/2019 see Evaluation-Report.

For Feedback on our Homework Support Programs (HSPs) in 2016/2017 see Evaluation-Report.