Our purpose

The Migrant Information Centre supports culturally and linguistically diverse people and their families, older people, people with disabilities and their carers, community groups and service providers in the Eastern Region of Melbourne to enhance their settlement and access to services and strengthen their participation within the community

Our Region

The Migrant Information Centre (Eastern Melbourne) (MIC) operates in the Eastern Region of Melbourne. The region covers the Local Government Areas of Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra Ranges

Our Vision

All culturally and linguistically diverse people and their families fully participate and contribute to the communities in which they live

Our Values

MIC operates with:

  • Honesty and integrity
  • Respect for the individual and the community
  • Equality and fairness
  • Commitment to the communities in which we serve
  • Professionalism
  • Probity

Our Objectives

The objectives of the MIC are to:

  • Provide poverty support and emergency relief programs to migrant families and individuals suffering financial crisis, destitution, misfortune, helplessness and sickness
  • Deliver post arrival services relevant to new migrants and refugees in the Eastern Melbourne Region (the region) to ensure effective local settlement and orientation
  • Enhance direct provision of settlement services to migrants in the region
  • Provide a primary focus for settlement planning, coordination and delivery in the region, with the objective of ensuring effective and culturally sensitive service provision to migrants by mainstream agencies
  • Enhance existing links with and between a range of service providing agencies in the region
  • Identify service gaps and/or shortfalls in relation to migrants by mainstream agencies within the region and provide advice and assistance related to appropriate service delivery in the development of new, alternative or additional services for migrants to bridge gaps and shortfalls
  • Assess duplication of service within all areas of migrant settlement and to facilitate an effective network grid for the minimisation of duplicate services
  •  Investigate technology-based solutions for the provision of information on services available within the region to the wider community
  • Carry on any other activity, which in the opinion of the majority of the Board of Directors would comprise the spirit and intent of the Board