Our purpose

The Migrant Information Centre (Eastern Melbourne) (MIC) supports culturally and linguistically diverse people and their families, older people, people with disabilities and their carers, community groups and service providers in the Eastern Region of Melbourne to enhance their settlement and access to services and strengthen their participation within the community.

Our Region

The Migrant Information Centre (Eastern Melbourne) (MIC) operates in the Eastern Region of Melbourne. The region covers the Local Government Areas of Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra Ranges.

Our Vision

Migrant Information Centre (Eastern Melbourne) Limited will take a lead role in the coordination of current, relevant information and the provision of services that will strengthen and stimulate opportunities to enhance the lives of new and existing culturally and linguistically diverse (CALD) populations of the Eastern Region.

Our Values

MIC operates with:

  • Honesty and integrity
  • Respect for the individual and the community
  • Equality and fairness
  • Commitment to the communities in which we serve
  • Professionalism
  • Probity

Our Objectives

The objectives of the MIC are to:

  • Provide poverty support and emergency relief programs to CALD families and individuals
  • Deliver post arrival services relevant to new migrants and refugees in the Eastern Region, as to ensure effective local settlement and orientation;
  • Enhance direct provision of settlement services to migrants in the region;
  • Provide a primary focus for settlement planning, coordination and delivery in the region, with the objective of ensuring effective and culturally sensitive service provision to CALD individuals, families and communities by mainstream agencies;
  • Enhance existing links with and between a range of service providing agencies in the region;
  • Identify service gaps and/or shortfalls in relation to individuals and families from CALD backgrounds by mainstream agencies within the region and to provide advice and assistance related to appropriate service delivery in the development of new, alternative or additional services for people from CALD backgrounds to bridge gaps and shortfalls;
  • Assess duplication of service within all areas of migrant settlement and to facilitate an effective network grid for the minimisation of duplicate services;
  • Investigate technology-based solutions for the provision of information on services available within the region to the wider community; and
  • Carry on any other activity which in the opinion of the majority of the Board of Directors would comprise the spirit and intent of the Board.