Advice and support for professionals

Our professional staff provide advice and training tailored to the needs of agencies to assist them to promote their services to people from culturally and linguistically diverse backgrounds and enhance their knowledge and skills in delivering culturally and linguistically appropriate services that better meet the needs of diverse clients.

Professionals are encouraged to call MIC staff for information and support.

For secondary consultation, please contact us.

Also see our research and resources.

Our training topics include:

  • General cultural awareness which aims to enhance participants understanding of how culture impacts on values, beliefs and behavior for both clients and service providers
  • Culturally specific training on people from Chin State and Karen State in Burma, Chinese cultures, Iranian culture, Islam and Southern Sudanese cultures
  • Effective communication with people from countries where English is not the first language and using interpreters
  • Migration and settlement across the eastern suburbs of Melbourne
  • Specialised service provision to newly arrived migrants and refugees in areas such as family violence services, youth services, early childhood services, road safety, and aged and disability services

The MIC may charge to cover our costs when the majority of migrants and refugees that the agencies provide services to have settled in Australia for more than 5 years, for example, aged care and disability services.

For a training proposal, please contact us.