We are committed to undertaking research that contributes to knowledge and best practice in providing services to people from diverse backgrounds.

List of relevant resources

Please contact us for further information about our publications.

Aged Care, Disabilities and Carers

  • Access and Support Pilot Project Report (2007)

    A report on the EMR HACC Access & Support Pilot Project implementation and evaluation. This project was managed by the Migrant Information Centre (Eastern Melbourne) and funded through EMR DHS HACC and Inner East PCP.  The Project aimed to develop and pilot a model of access and support for people from CALD backgrounds in Manningham, Monash and Whitehorse Councils to assist with accessing and remaining engaged with HACC services.

  • CEGS Recruitment Project Report (2005)

    The aim of the Culturally Equitable Gateway Strategy (CEGS) Recruitment Project was to explore a range of factors pertaining to effective recruitment and retention of CALD Home and Community Care (HACC) workers within the City Councils of Monash, Manningham and Whitehorse.  The project involved a review of relevant literature and an analysis of qualitative and quantitative data.  Information was collected through a staff survey distributed to all HACC workers (across the three city councils), individual consultations, and staff and client focus groups.

  • Consultations on Disability Services for CALD Communities (2004)

    Consultations on understanding disability services within CALD communities were initiated to provide opportunities for services providers to make contact with the communities directly and to obtain feedback from the communities to begin a process to understand their needs.

  • Dementia Awareness in CALD Communities across the Generations (2011)

    Funded by the Department of Health and Ageing in 2010, the Dementia Awareness in CALD Communities Project aimed to raise awareness amongst young people from CALD backgrounds about dementia and how it may affect older people in the community.  The project included information sessions and activities for English as a Second Language (ESL) secondary students about dementia; visits to dementia specific aged care services for ESL secondary students; and, linking ESL secondary students with members from CALD senior citizens clubs to present and share what they have learnt about dementia.

  • EMR Cultural Planning Tool Action Plan Report (2007)

    The report provides a showcase of strategies implemented across EMR and ideas and examples for agencies in planning and implementing their CPT action plans.

  • EMR Cultural Planning Tool Action Plan (2004)

    Two reports were completed to provide a showcase of strategies implemented across EMR and ideas and examples for agencies in planning and implementing their CPT action plans.

  • Inner East Social Inclusion Initiative - Mobilising Communities (2010)

    The Migrant Information Centre received funding from the Department of Planning and Community Development and Inner East Primary Care Partnership to work with the Cambodian community in the inner eastern areas of Boroondara, Manningham, Monash and Whitehorse.  The project aimed to reduce the social isolation of older people from Cambodian backgrounds.

  • Meeting Needs: Perceptions on Respite (2006)

    This is a summary document of key findings from the CALD Respite Information Project.  This report outlines findings from consultations with respite service providers in the EMR, and with three target community groups: Chinese, Indian and Sri Lankan, in order to better understand the community perceptions of respite care.  An evaluation report about the CALD Respite Information Project is also available, please click here to download.

  • Multicultural Education Project Evaluation Report (2004)

    The Multicultural Education Project aimed to provide resources to HACC organisations responsible for the delivery of home and personal care services to develop systems that would enhance their service delivery to people from CALD backgrounds.  The report evaluated the achievements and results of the project.

  • Planned Activity Group Cultural Model Pilot Evaluation Report (2004)

    The report evaluated the planned activity group (PAG) cultural model. The PAG Cultural Model aims to develop, implement and evaluate an alternative option for the planning and delivery of PAGs for people from CALD backgrounds.  The pilot agencies included East Burwood Centre, Centre for Philippine Concerns, City of Whitehorse and Cambodian Community Welfare Centre.

  • Working in Home and Community Care in the Eastern Region (2004)

    This booklet provides information on the type of work available in Home & Community Care, the qualifications required, how to apply for positions and what you can expect should you decide to work in this field.

  • Review of the EMR HACC CALD Network (2005)

    The EMR HACC CALD Network has been in operation since June 2001.  The review was to identify network strengths and areas to enhance its ability to support culturally responsive services.

Family violence

  • Family violence within the Southern Sudanese community Project Evaluation Report (2009)

    In 2007 and 2008, the Migrant Information Centre (MIC) carried out a program with the Southern Sudanese community in Eastern Melbourne to develop and implement culturally appropriate prevention and intervention family violence approaches.  The project used an action research and community development model to achieve this, regularly consulting and working alongside two critical reference groups (comprised of Southern Sudanese men and women), community elders and leaders and representatives from local community services.

  • Financial Literacy, Gender Equality and Leadership - Women's Financial Literacy and Leadership Program Evaluation Report (2019)

    In 2017/2018, the Migrant Information Centre (Eastern Melbourne) (MIC) received funding from the Department of Premier and Cabinet (DPC), Multicultural Affairs and Social Cohesion Division (MASC), Community Capacity Building Partnerships Medium Grants program to develop and facilitate programs that would prevent family violence in refugee communities residing in the eastern suburbs of Melbourne.

    The Women’s Financial Literacy and Leadership Program was one of the programs offered by MIC as part of this funding, which was developed and delivered in partnership with Women’s Health East (WHE).

Health and Mental Health

  • Evaluation Report of “Dance for Fitness” (2000)

    The “Dance for Fitness” Project funded by VicHealth worked with women from Arabic speaking backgrounds to promote health and fitness through identifying cultural appropriate activities and information about women’s health.

  • Polish Mental Health Forum Evaluation Report (2000)

    The report documents and evaluates a collaborative project between Migrant Information Centre (Eastern Melbourne), Maroondah Hospital Mental Health Service, South East Region MRC and the Polish Community Council of Victoria.  The report provides invaluable insight into strategies for engaging CALD communities to talk about mental health.

  • Swimming for Muslim Women (2000)

    The report documents and evaluates a collaborative project between Migrant Information Centre (Eastern Melbourne) and the Network of Australian Muslim Women to promote swimming for Muslim women in a culturally appropriate environment.


  • Finding a Home – A Research report on Supporting Newly Arrived Migrants and Refugees to Secure Housing (2007)

    The report outlines the findings on consultations with newly arrived communities and real estate agents and provides directions for community education programs to increase community understanding of housing in Victoria and the process for obtaining and maintaining private rental housing, education programs for real estate agents and a service model for assisting newly arrived migrants and refugees to secure private rental housing.


  • Access to Mainstream Services by Culturally and Linguistically Diverse Communities in Manningham, Whitehorse and Knox (2004)

    This project assessed the level of usage of mainstream services by CALD communities in Manningham, Whitehorse and Knox.  It identified factors that affect access to those services and strategies to address those factors.

  • My Dress, My Image, My Choice Evaluation Report (2005)

    The My Dress, My image, My Choice event used fashion and culture to bring Muslim and Non-Muslim women together.  Muslim and Non-Muslim women were able to meet together to learn about women and Islam in Australia, eat cultural foods and enjoy a fashion parade of Muslim fashion.  The MIC received support from DIMIA Living in Harmony Initiative to hold three events to celebrate Harmony Day and to promote harmony and tolerance within the community.

    Commencing in the Eastern Region of Melbourne, the event was held across Victoria and other States.  It was documented in a series produced by the ABC’s Compass program.

  • One Community, Many Voices – The Diversity and Needs of the Sri Lankan Community in the City of Monash (2005)

    A research report on the range of issues impacting on the settlement of migrants and refugees from Sri Lanka.

Road safety

  • Drink and Drug Driving: Review of “Looking After Our Mates” Project Final Report (2012)

    This is a report on a review of the cultural and linguistic appropriateness of the VicRoads program to prevent drink and drug driving “Looking After Our Mates” (LAOM).  The review looks at the cultural appropriateness of the program as a preventative education program for newly arrived refugees from Chin State in Myanmar (formerly known as Burma) and the language used for translation.


  • City of Whitehorse Youth Project – Increasing Access to Sport and Recreational Clubs by Young People from CALD backgrounds (2005)

    The report details the findings of research the MIC undertook on strategies to increase access and participation in local sports clubs of young people from culturally and linguistically diverse (CALD) backgrounds.

  • CONNECT Evaluation Report of Pilot Project (2002)

    CONNECT a school based pilot project funded by VicHealth operated in the Eastern Region between January 2001 and July 2002.  The project provided practical assistance through secondary schools to increase the social connectedness of newly arrived young people and their parents from migrant and refugee backgrounds. This report evaluates this pilot project. The project continued with further funding from VicHealth and School Focussed Youth services funding until.

  • Eastern Refugee Pathways Project Final Report (2009)

    The Eastern Refugee Pathways Project (ERPP) provided support to newly arrived refugee students within secondary schools, their families and teachers in the Eastern Metropolitan Region (EMR).  The project’s aim was to develop realistic education and career pathways for these students through individual pathway planning, student and parent information sessions and regular meetings with school staff.  The project’s steering committee had representatives from Local Learning and Employment Networks (Gateways and Outer Eastern), DEECD, (regional and central offices), Foundation House, Eastern Industry Education Partnership, Blackburn English Language School and School Focused Youth Services.

    This report presents the findings of the ERPP.  It includes the specific approaches adopted by the ERPP to support newly arrived and refugee young people with pathway planning.

  • Evaluation Report - Common Ground Project (2015)

    The objective of Common Ground was to increase the participation of ESL students in broader campus activities, events and clubs to encourage greater leadership and participation by CALD students.

  • “Say No to Crime” Youth Project (2013)

    The Say No to Crime Youth Project was completed in July 2012.  The project aimed to prevent crime in the Chin communities from Burma living in the Eastern Metropolitan Region of Melbourne and communities from Southern Sudan living in the Eastern, South Eastern and Western Metropolitan Regions of Melbourne and in the regional area of Gippsland.  The project was funded through the Australian Government’s Attorney General’s Department.