In the Client Feedback section
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Employment
See our Employment Program client feedback.
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Migration
See our Migration Program client feedback.
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Settlement Casework Services
See our Settlement Support Program client feedback.
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Access and Support Program
See our Access and Support feedback
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Family Violence
See our Family Violence Counselling Program client feedback.
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Housing
See our Housing client feedback.
MIC Settlement Services Client Feedback – July 2023 to June 2024
The Settlement Engagement and Transition Support (SETS) program undertaken by Migrant Information Centre (Eastern Melbourne) (MIC) supported a total of 2,181 clients from 32 different countries in the 2023/2024 financial year. 871 clients across 3,831 casework sessions were supported in with one-to-one casework, with 1,052 referrals made. A total of 1,310 clients participated in the 253 group program activities delivered across 547 activity sessions. MIC collaborated and partnered with over 40 different services and agencies from across community, health, emergency services and other sectors to effectively deliver SETS activities.
We also collect statistics on our clients.